Return & Refund Policy

Return & Refund Policy

All defective products qualify for a free replacement if reported within 3 days from the date when you receive your order.

In the event that the product(s) delivered are damaged, defective or in an incorrect quantity, it will be your responsibility to inform us within 3 working days from the date you have received your order.

We do not accept Returns, Refunds or Replacements after 3 days from when you receive your order or the acceptance form is signed with our delivery service (please ensure acceptance form is signed once the delivery is completely inspected).

For refund, Ez Bizy Sdn Bhd reserves the right to provide you with the same product or another product of similar value or a credit voucher of similar value at NO EXTRA CHARGE.

For replacements, kindly email us at with a photo of your defective product and unsigned acceptance form as well as your invoice, receipt or order number.

Clearance or promotional items are NOT eligible for return.

Our ‘Return & Refund Policy’ shall be valid and enforceable unless otherwise required under the local laws.