1. Our partner delivery service provider will deliver the Products ordered by you at the address provided during ‘Checkout’ or in default, at the address detailed in your registered account.
2. Delivery will be made as soon as possible by our verified third party delivery provider after your order is verified and processed. Delivery lead time is:
1. West Malaysia : 3 -5 working days
2. Delivery hours are normally during office hours with certain deliveries taking place during the weekends at the discretion of our verified third party service provider. At times, the service provider may contact you directly for necessary arrangement for delivery.
3. We will make every reasonable effort to ensure all Products ordered by you will be delivered on time; in any event, we shall not be liable for any damages or losses arising from late or cancelled deliveries, save that in the event of cancelled deliveries, we will refund to you the full payment made to us in accordance with the Return & Refund Policy.
4. All deliveries shall be acknowledged and signed off by you or an appointed person at the time of delivery and noted on our copy of the Consignment Note and Delivery Inspection Acceptance Form.
5. Should you appoint a person to receive the delivery, it is your responsibility to ensure the appropriate person is present to sign off for the Products delivered.
6. If no one is present and a missed delivery happens, we will leave you a notification either by phone or email and schedule the re-delivery. We reserve the right to charge you a special re-delivery fee depending on your location.
7. We shall not be held responsible for any deterioration in the quality of the Products delivered due to a missed delivery including compromised quality of any Product.
8. In the event any of the Products delivered are damaged, defective or in an incorrect quantity, it will be your responsibility to inform us as soon as possible and within 3 working days from the date when the Product is received. We will not accept any requests for refunds after 3 working days of the delivery date.
9. As we are committed to customer satisfaction, any verified refunds will be processed after 5 to 7 working days. We reserve the right to conduct any refunds in the form of a replacement of the same Product or similar Product of equal price or credit voucher of similar value.
10. On any requests for refund, kindly email us at firstname.lastname@example.org and include all information in relation to the sale and purchase, such as details concerning the reason for rejection of Products, billing/invoice number shown in the digital receipt etc.
11. You may click on the following links for more information on our Return & Refund Policy.